Expert Tips for Hiring a Short Term Rental Property Manager

Discover expert tips for hiring a short term rental property manager to ensure a successful and profitable rental experience.


The Importance of Hiring a Short Term Rental (STR) Property Manager

Hiring a short term rental property manager is crucial for the success of your rental property. A professional property manager can handle the day-to-day operations, ensure a high occupancy rate, and maximise your rental income. They possess the necessary expertise and experience to efficiently market your property, optimise pricing, cater to guest needs, deliver exceptional communication, be accessible around the clock, manage multiple booking platforms, enhance the guest experience, and oversee cleaning and maintenance duties. By enlisting the services of a property manager, you can free up your precious time and energy while ensuring that your property remains in top-notch condition and continues to generate a healthy profit.

Furthermore, a short term rental property manager brings invaluable expertise and insights into the local rental market and the unique needs of different demographics. It is essential they list your property on popular platforms like AirBnB,, VRBO, and Stayz to maximise visibility. Not only can they assist you in setting competitive rental prices, but they can also provide informed suggestions on property styling and enhancements. Moreover, they stay up-to-date with any legal requirements or regulations that may impact your rental business. It's important to acknowledge the hard work of a property manager, as they tirelessly manage various operations and handle diverse personalities around the clock. Ultimately, hiring a short term rental property manager is a wise investment that can significantly enhance the performance and success of your rental property.

Factors to consider when choosing a short term rental property manager

When selecting a short term rental property manager, there are several factors to consider. First and foremost, you should evaluate their experience and expertise in managing short term rentals. Look for managers who have a proven track record of success in the industry and a deep understanding of the local market dynamics. For example, if your property is located in Adelaide, it is important to find a manager who is familiar with the unique needs and expectations of guests in that area. Similarly, the Gold Coast, Sydney, and Port Douglas all have their own distinct rental markets, so it is crucial to find a manager who can cater to the specific demands of each location.

Another important factor to consider is the range of services offered by the property manager. While marketing, revenue management, and cleaning are essential aspects of property management, it is important to ensure that the manager can handle all the necessary tasks to ensure the success of your rental property. This may include tasks such as guest communication, maintenance coordination, and handling bookings on multiple platforms. It is also essential to inquire about their fees and any additional charges to ensure that their services align with your budget and expectations. However, it is important to remember that cheaper may not always mean better. It is worth investing in a property manager who can deliver high-quality service and maximise your rental income.

Additionally, consider the manager's communication style and responsiveness. Effective communication is vital for a successful working relationship with your property manager. They should be easily accessible, responsive to inquiries and concerns, and able to provide regular updates on your property's performance. This includes promptly addressing any issues that may arise and keeping you informed about any necessary maintenance or repairs. Clear and effective communication between you and your property manager will ensure that your expectations are met and any problems are promptly resolved.

Lastly, don't forget to ask for references and testimonials from their current or previous clients. In addition to doing your own research and checking their Google rankings, it is important to seek feedback from guests who have stayed at properties managed by the individual or company you are considering. These guest reviews provide valuable insights into how the property is being managed, how the manager is addressing any issues that arise, and how satisfied the guests are with their experience. This feedback will give you a comprehensive understanding of the property manager's level of professionalism, reliability, and customer satisfaction.

By considering all these factors and taking the time to thoroughly evaluate potential property managers, you can make an informed decision and choose the best short term rental property manager for your property. A skilled and experienced manager will not only ensure the smooth day-to-day operations of your rental property but also maximise its profitability and success.

How to evaluate the experience and track record of potential property managers

Assessing the experience and track record of potential property managers is crucial in finding the perfect fit for your short-term rental property. It is important to thoroughly evaluate their expertise and success in managing short-term rentals to ensure that they can effectively maintain high occupancy levels.

To begin, inquire about the number of years they have been managing short-term rentals and their track record in maintaining high occupancy rates. A property manager with extensive experience and a proven track record will have the knowledge and skills necessary to attract guests and keep your property occupied.

Additionally, ask about the number of properties they currently oversee and the average length of stay for their guests. This information will give you insights into their ability to attract guests effectively and keep them satisfied during their stay. It is worth noting that while a 100% occupancy rate may seem ideal, it can also indicate that the property is being rented at a low price. To maximize your rental income, aim for an occupancy rate of around 80%, depending on the location.

Another important factor to consider is the property manager's understanding of guest demographics and their ability to attract specific market segments. A professional and experienced manager will have in-depth knowledge of the target market and will be able to tailor their marketing strategies accordingly. For example, if your property targets affluent clients seeking a curated experience, the property manager should have experience catering to this specific market.

It is also essential to assess the property manager's background and expertise in short-term rental management. Short-term rental management is a specialized field that requires knowledge and skills beyond traditional real estate management. Look for property managers who have specific experience in managing guests and short-term rental properties. Those who have a background in hotel management or tourism are particularly well-equipped to handle the unique demands of short-term rentals.

Understanding the niche market that the property manager services is also crucial. Consider whether you require additional services such as concierge services or breakfast provisions. By aligning your property manager's expertise with your property's target market, you can ensure that the guest experience is enhanced, leading to increased customer satisfaction and higher rental income.

Researching the property manager's online presence is another effective method to evaluate their track record. Look for reviews and testimonials from satisfied clients on reputable platforms such as Google, LinkedIn, or social media channels. Positive reviews serve as strong indicators of their professionalism, reliability, and ability to deliver exceptional service.

By considering all these factors and taking the time to thoroughly evaluate potential property managers, you can make an informed decision and choose the best fit for your short-term rental property. A property manager with extensive experience, a proven track record, and expertise in the niche market you are targeting will not only ensure the smooth day-to-day operations of your property but also maximise its profitability, occupancy and success.

It is important to acknowledge the immense pressure and challenges that short-term managers face on a daily basis.

Being a short term rental manager is an extremely demanding job that requires round-the-clock dedication and a commitment to providing exceptional service. It is not a profession for the faint-hearted or those who seek a 9-to-5 routine. Short term rental (STR) managers are busiest during peak holiday seasons, when everyone else is enjoying their time at the beach. While others unwind and relax, STR managers are working tirelessly to ensure that every aspect of their guests' stay is flawless.

The responsibility of a STR manager goes beyond simply managing bookings and ensuring the property is clean and well-maintained. They also have the challenging task of catering to the unique expectations of each guest. Every guest has their own set of preferences and desires, which may not always align with the service level or amenities provided by the property. It requires exceptional attention to detail and the ability to anticipate and exceed guest expectations.

An experienced property manager in the short-term rental industry will have accumulated a wealth of stories and experiences. They have faced various challenges and overcome numerous obstacles to provide the highest level of service to their guests. However, the true measure of a great property manager lies not just in the battles they have fought, but in their ability to maintain a positive attitude and deliver excellent customer service. They must always present a friendly persona, even in the face of difficult guests or unexpected issues.

The success of a short-term rental property manager is often measured by the reviews they receive and the number of repeat customers they attract. Excellent reviews and a loyal customer base are the hallmarks of a top-performing manager. This requires consistently going above and beyond to ensure that every guest has a memorable and enjoyable stay. It means addressing any concerns or issues promptly and effectively, and constantly striving to improve the guest experience.

In conclusion, being a short term rental manager is a demanding yet rewarding profession. It requires a strong work ethic, exceptional attention to detail, and the ability to provide outstanding customer service. The best managers are able to navigate the challenges of the industry with grace and maintain a positive attitude, earning them the trust and loyalty of their guests. By choosing an experienced and dedicated property manager, you can ensure the success and profitability of your short-term rental property.

Topics: Airbnb, Airbnb guest satisfaction, Airbnb hosting success

KingsCoin are a leading boutique property development business based in Adelaide, South Australia. KingsCoin create investment opportunities, as well as offering investment strategy, project and property management services tailored to your needs. KingsCoin seek to maximise your returns at every possible opportunity.